Privacy Policy

last updated : 23/11/2025

BrainBulb Automation (“we,” “us,” “our”) is committed to protecting your privacy and handling your data transparently and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, and AI-powered tools.

By using our website BrainBulbAI.com.au or engaging with our services, you agree to the terms outlined below.

1. Who We Are:

Business Name: BrainBulb Automation
Address: 300 Preston Road, Wynnum West, Australia
Contact Email: [email protected]
Jurisdiction: Australia (Brisbane)

2. Information We Collect:

We collect the following types of data:

a. User Inputs

Any text, prompts, instructions, or content you provide when using our AI tools or communicating with us.

b. Stored Conversations

We may store conversation history to improve service quality, troubleshoot issues, and refine our workflows.
Important: BrainBulb Automation does not train or fine-tune AI models with your data.
However, OpenAI, our AI provider, may process data to improve their models according to their own policies.

c. Contact Information

Name

Email address

Phone number (if provided)

d. Payment Information

Processed through third-party providers; we do not store full payment card details.

e. Technical Data

Cookies

Analytics information

Device/browser metadata

3. How We Use Your Data:

We use your data only for legitimate business purposes:

Providing and improving our AI services

Enhancing model performance (via OpenAI)

Customer support

Marketing communications (opt-out available)

Operating automations and workflows

Processing payments

Maintaining platform security and reliability

We do not sell your personal data.

4. Third-Party Services We Use:

We share data only with trusted third-party processors necessary to run our services:

GoHighLevel (CRM, forms, communications)

Make.com (automation workflows)

Grok AI / OpenAI (AI processing)

Twilio (SMS and communications)

These providers may process data on our behalf but are not permitted to use it for their own marketing or unrelated purposes.

5. Automated Decision-Making

BrainBulb Automation does not use automated decision-making that produces legal or significant personal effects.

However, AI-generated suggestions or automations may guide communication workflows, but final decisions remain under human control.

6. Data Retention:

We retain personal data as long as your account is active.
If you request deletion, all associated data—including conversation logs—will be deleted promptly.

7. Your Rights:

Depending on your jurisdiction (including GDPR regions), you may have the following rights:

Access your data

Request deletion

Correct inaccurate information

Opt-out of marketing

Restrict or object to processing

You may exercise your rights at any time by contacting: [email protected]

8. Security Measures:

We protect data using industry-standard security practices, including:

Encryption

Secured servers

Restricted access controls

Encrypted third-party integrations

Although no system is 100% secure, we take reasonable steps to safeguard your information.

9. International Data Transfers:

We do not intentionally transfer data internationally.
However, some third-party processors (e.g., OpenAI) may operate globally under their own compliance frameworks.

10. Children’s Privacy:

Our services are not intended for users under 16.
We do not knowingly collect data from children.

11. Changes to This Policy:

We may update this Privacy Policy when necessary.
The latest version will always be available on our website.

12. Contact Us:

For privacy questions, concerns, or data requests, contact:

📧 [email protected]
📍 BrainBulb Automation
300 Preston Road, Wynnum West, Australia